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BPO Senior Manager

NTT

Manila, Metro Manila, Philippines Full-time June 20, 2026

Found Description

JOB DESCRIPTION

We are currently seeking a BPO Senior Manager to join our team in Manila, National Capital Region (PH-00), Philippines (PH).

We are currently seeking a BPO Associate Director to join our team in Manila, National Capital Region (PH-00), Philippines (PH).

Roles and Responsibilities

  • Provides front-line supervision to an operational team of 35 or more employees
  • Supervised team typically responsible for manging US healthcare Payer claims adjudication process
  • Assigns work to direct reports.
  • Recommends and takes actions hiring, firing, promotion, and disciplinary recommendations.
  • Supervises team ensuring the highest quality of service is provided to clients.
  • Monitors performance of the team and reports results and issues to higher-level leadership.
  • Assists team with escalated client or account issues.
  • Manages hiring, staffing and maintaining a diverse and effective workforce.
  • Interacts...
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