Found Description
About the job BPO Quality Analyst - Cebu City
Position: Quality Analyst - Travel Sales (Cebu) | Onsite
Account Type: Travel Sales
Start Date: ASAP
Work Arrangement: 100% Onsite (Cebu)
Shift & Rest Days: Night Shift
Educational Qualification: At least a second-year college student or higher
Work Experience:
- 2 to 4 years of overall experience
- 1 to 2 years of experience in providing quality monitoring feedback within a call center sales environment
Key Responsibilities:
- Monitoring & Evaluation: Listen to live, recorded, or side‑by‑side calls, as well as review other customer interactions (email, chat, social media), to assess agent performance based on predefined scorecards or criteria. Focus areas include demeanor, technical accuracy, customer service skills, and compliance with policies and procedures. <...
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