Found Description
Job location : Gurugram
Position : Team Leader- Customer Service
Division : BPO, 5 days working for US Process and US shift timings
Experience : Min 2 years as Team handling experience in Customer Service and Technical Support
Role & Responsibilities
- Lead and manage a team of 12–20 Customer Service Associates
- Motivate team members to consistently achieve client-defined SLAs and KPIs
- Ensure strict adherence to quality standards and process guidelines
- Conduct regular floor walks to supervise, coordinate, and monitor team activities
- Ensure prompt, courteous, and accurate customer responses through effective planning, organizing, leading, and controlling
- Demonstrate strong organizational, planning, and analytical skills
- Utilize basic arithmetic and statistical skills for data analysis and report generation