Found Description
Solvo Global is actively hiring a Call Center Supervisor (Bilingual - C1 English)We are searching for a highly driven and people‐focused Call Center Supervisor to join our remote team.
This is an excellent opportunity for a talented leader who thrives in dynamic environments, understands operational excellence, and is passionate about developing high‐performing teams.
**English level required**: Advanced conversational English (C1)What You Will Do
- Supervise, guide, and support a team of call center agents to ensure outstanding customer service.
- Monitor real‐time queues, call volume, service levels, and agent adherence to meet operational targets.
- Conduct coaching sessions, performance reviews, and weekly meetings focused on development.
- Provide continuous feedback and training opportunities for team members.
- Handle escalated or complex customer interactions when needed.
- Analyze key performance metrics, including AHT, First Call Resolution,...