BPO Operations Senior Manager: Data-Driven Leader

NTT DATA in Dubai is seeking a Senior Manager – Operations to lead end‑to‑end service delivery within a BPO environment. The role focuses on performance management, data‑driven decision making, process optimization, and building high‑performing teams.

You will oversee daily operations, manage large teams, and drive efficiency while ensuring compliance with client and internal standards. The position requires 10+ years in BPO/operations with 5+ years in leadership, and experience in budgeting and