Found Description
Job Description
The Manager of BPO - EU role will be accountable for the success of the EU BPO network service delivery. This role is the selection of the Partners that provide our service, ensuring we have contracts that outline the parameters of our delivery, and ensuring the ongoing positive relationships with our Partners and internal stakeholders. All of these requirements must fit within our financial requirements and continue to provide excellent outcomes for our customers, riders, and vendors. Manages a team of Vendor Managers that connect internal Marketplace teams with the Partners through ongoing governance. This is a senior position, requiring deep knowledge of the outsourcing space, excellent communication skills, and proficiency in experience and financial oversight of large scale delivery systems. You will be the individual ultimately accountable for outsourcing delivery in EU.
Key Responsibilities:
Build and maintain t...