BPO - Enterprise Service Delivery Associate (Hybrid Setup)

IfyouknowThe Avengers, you know that saving the dayisn’tjust about superheroes.It’sabout theguywho keeps everyone aligned, steps in when things escape, andensuresthe mission succeeds.

That’swhat anEnterprise Service Delivery Associate (ESDA)is all about. And Unity Communications is looking for just that.

In this role,you’rethe trusted advisor who ensures enterprise customers receive exceptional service every single day. Supporting a major national partner,you’llalign teams, manage escalations, oversee service delivery, and drive successful outcomes—all while building strong, strategic client relationships.

How You Spend Your Eight Hours

• Serve as the primary point of contact for enterprise customers
• Oversee day-to-day delivery of ITmanagedservices
• Ensure successful customer outcomes and high satisfaction levels
• Manage service issues, escalations, and resolution processes
• Provide regular status reporting to inte...