BPO Customer Care Senior Representative

As a Customer Service Representative, you will be a leading Brand Ambassador serving as the first point of contact for customers. We are looking for candidates who have a keen interest in solving customer issues and answering questions while being committed to delivering exceptional customer service in a caring and considerate manner. In short, we are looking for a commitment to make every customer interaction enjoyable!

Position Details

Position: Digital Customer Service Representative

Position Status: Full Time – Work from Home

Hours of Work: Monday-Sunday 8:00am-12:00am EST / Monday - Sunday 9:00am-1:00am AST

Department: PCX/JF Loblaw

Responsibilities

• Deliver first class service by accurately assessing and responding to customer needs, using sound judgment when recommending appropriate solutions.
• To fulfill customer requests, respond to inquiries/complaints, demonstrating due attention to customer care...