Found Description
Roles & Responsibilities
- These individuals have a working knowledge of one technical skill.
- They work on routine and non‑routine matters.
- They handle routine questions and issues, referring complex or unexpected matters to higher level employees for assistance.
- Resolves more complex client situations by applying demonstrated knowledge and skills generally acquired through job experience.
- Ensures accurate and timely completion of transactions to meet or exceed client SLAs.
- Works on preparation of SOPs / process transitions.
- They may regularly interact with customers and first line management.
- Takes escalated calls from providers/callers.
- Develops tactical and operational plans to achieve key milestones in the project.
- Ensures accurate and timely processing of transactions to meet or exceed client service level agreements.
- Identifies and resolves issues around nonstan...