Found Description
Join MCI as a BPO Call Center Training Specialist and transform agent capabilities through effective training strategies. Your expertise will support team growth in a collaborative setting.
As a vital member of MCI, this Experienced Call Center Trainer role involves orchestrating training initiatives that aim to boost agent performance across various client campaigns. You will facilitate new hire training, assess training requirements, and evaluate the success of learning programs, all while enhancing the team's skill set for outstanding customer service. Use your background in LMS and adult learning principles to create engaging training experiences.
Key Responsibilities:
• Conduct engaging training sessions for new hires
• Update and innovate training materials regularly
• Analyze and recommend effective training solutions
• Evaluate agents’ performance post-training for improvement
• Collaborate with Operations to ensure alignment of goals
Requirements:
• ...
As a vital member of MCI, this Experienced Call Center Trainer role involves orchestrating training initiatives that aim to boost agent performance across various client campaigns. You will facilitate new hire training, assess training requirements, and evaluate the success of learning programs, all while enhancing the team's skill set for outstanding customer service. Use your background in LMS and adult learning principles to create engaging training experiences.
Key Responsibilities:
• Conduct engaging training sessions for new hires
• Update and innovate training materials regularly
• Analyze and recommend effective training solutions
• Evaluate agents’ performance post-training for improvement
• Collaborate with Operations to ensure alignment of goals
Requirements:
• ...
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