Found Description
Location
Manila, National Capital Region (PH-00), Philippines
NTT DATA seeks a BPO Associate Director to lead a team of 35 or more employees, overseeing the U.S. healthcare payer claims adjudication process and ensuring high‑quality client service.
Roles and Responsibilities
- Provides front‑line supervision to an operational team of 35 or more employees.
- Supervises a team typically responsible for managing U.S. healthcare Payer claims adjudication process.
- Assigns work to direct reports.
- Recommends and takes actions related to hiring, firing, promotion, and disciplinary matters.
- Ensures the team delivers the highest quality of service to clients.
- Monitors team performance and reports results and issues to higher‑level leadership.
- Assists the team with escalated client or account issues.
- Manages hiring, staffing, and maintains a diverse and effective workforce.
- Interacts wit...