BOGOTA- Customer Service Representative Trilingue

Customer Care Representative

• Be customer obsessed
• Manage each call interaction with our customers’ satisfaction as your number one priority
• Identify customers’ needs, clarify information, research every issue and provide solutions
• Inform customer by explaining procedures; answering questions; providing information
• Deliver on commitments, do what you say you will do
• Resolve the customer issue same day, at most within 24 hours
• Always provide correct information to the customer. Listen carefully to understand the true customer question
• Show empathy and respect with each customer interaction. We talk with a smile on our face

Requirements

• High School diploma or equivalent required.
• Passion for delivering a stand-out customer experience
• Excellent verbal and written communication skills
• Ability to ask probing questions and problem resolution...