BMO Manager, Customer Lifecycle Strategy

Shape the future of banking at BMO as the Manager of Everyday Banking Lifecycle on a hybrid contract. Spearhead key projects focused on customer onboarding and early career transitions.
In this pivotal role, you will guide the development of strategies and solutions for significant customer journeys, including New to Canada and the Teen-to-Professional transitions. By leveraging insights from team collaboration, the Manager will ensure seamless customer experiences across all touchpoints. Balancing strategic thought with practical execution will be key in this position.
Key Responsibilities:
• Lead the design of effective lifecycle strategies
• Ensure timely execution of journey delivery initiatives
• Create cohesive customer experiences across all channels
• Collaborate with key stakeholders for effective outcomes
• Monitor KPIs and drive performance optimization
Requirements:
• 4-7 years of experience in banking or customer strategy
• Skilled in managing...