Found Description
Overview
Transform banking experiences at BMO in Toronto as a Manager for Everyday Banking Lifecycle. Focus on enhancing journeys for recent and transitioning customers in a hybrid position. This 16‑month contract role calls for a strategic leader to develop and optimize lifecycle journeys critical to establishing lasting customer relationships.
Key Responsibilities
- Drive strategy for Recent to Canada and Teen‑to‑Qualified journeys
- Manage cross‑functional teams for seamless journey delivery
- Analyze KPIs to identify areas for customer experience improvement
- Coordinate communication and updates among stakeholders
- Implement scalable processes for enduring impact
Requirements
- 4–7 years of experience in relevant banking roles
- Strong program delivery and execution capabilities
- Degree in Business, Commerce, or Engineering
- Knowledge of onboarding and customer segment s...
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