Biotech Customer Success Lead – Platform Growth

Rivia is seeking a Customer Engagement Manager in Zurich to lead client success in a fast paced biotech data environment. You will partner with pharma and biotech clients to maximize platform value and ROI, building trusted relationships at all levels.

The ideal candidate has 5+ years in customer success or account management, a scientific or engineering background, and proven ability to drive retention and growth through proactive guidance and cross-functional collaboration.