Billing Support Specialist

The Billing Support Specialist is a frontline, high-volume call center role responsible for assisting patients with billing questions through inbound calls and email correspondence. This role requires strong communication skills, attention to detail, and the ability to manage multiple inquiries simultaneously while maintaining accuracy, empathy, and professionalism. You will play a critical role in resolving billing issues, processing claim resubmissions, managing patient escalations, and ensuring a positive patient experience.

WHAT YOU’LL DO

• Handle a high volume of inbound patient calls related to billing inquiries in a timely and professional manner.
• Respond to patient emails regarding billing, claims, and payments with clear, accurate, and thorough information within established email SLAs.
• Research, investigate, and resolve patient billing issues, ensuring all concerns are fully addressed.
• Perform claim correc...