• Proficiency in AI tools (e.g. Claude, ChatGPT, Copilot) to assist with data queries, analysis, and problem-solving deep SQL expertise is not required, but a basic understanding is advantageous
• Comfortable working with data tools including MS Excel; experience leveraging AI tools to automate or accelerate data analysis tasks is highly advantageous

Preferred experience (none required):

• At least 4 years of experience in Telecom billing

• Demonstrated ability to use AI tools (e.g. Claude, ChatGPT, Microsoft Copilot) to support day-to-day billing and support tasks
• Ability to use AI to generate, interpret, and validate data queries without requiring expert-level SQL knowledge
• Comfortable using AI to assist with root cause analysis, billing error investigation, and drafting internal communications
• Ability to critically evaluat...