Found Description
Job Description
A Day in the Life
- Prepare, review, and issue accurate customer invoices based on contracts and service agreements.
- Validate billing data to ensure accuracy, completeness, and compliance with subscription terms.
- Investigate and resolve billing discrepancies, errors, and customer disputes in a timely manner.
- Monitor customer accounts for payment status and assist with reporting on overdue balances.
- Generate standard billing reports for internal stakeholders and customer inquiries.
- Ensure customer billing information is accurate and consistent across systems.
- Collaborate with Sales, Customer Success, Finance, and Legal teams to ensure billing alignment with contractual terms.
- Communicate billing issues and resolutions clearly and professionally to customers and internal teams.
- Recommend process improvements to enhance billing accuracy and efficiency.