Found Description
Position Summary
We are seeking a detail‐oriented and highly communicative Billing Operations Specialist to support our growing Billing department.
This role is responsible for generating invoices, managing customer accounts, and conducting high‐volume outbound communication via phone and SMS to resolve billing matters.
The ideal candidate is comfortable working in a fast‐paced environment, enjoys speaking with customers, and has strong organizational and analytical skills.
Essential Duties and Responsibilities
Generate and send accurate, timely invoices to customers
Manage high‐volume outbound calls to collect payments and resolve billing inquiries
Communicate with customers via SMS and phone to follow up on outstanding balances
Investigate and resolve billing discrepancies, disputes, and account issues
Maintain detailed and accurate records of customer interactions and account status
Utilize Google Sheets / Excel to track billing activity, p...