Billing Enquiries & Disputes Manager

Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre.

Enterprise & Business (EB) delivers world-class telecommunications and IT services to government, enterprise, mid-market and small business customers. Each year, EB produces more than 85,000 bills valued at over $1 billion across two major billing platforms. Delivering accurate, timely and easy-to-understand billing experiences is central to maintaining customer trust.

As the Billing Enquiries & Disputes Manager , you will lead a team of 12 billing professionals responsible for resolving customer billing enquiries and disputes while overseeing commercial operations activities. You will pa...