Billing & Collections Support Analyst

Engaging with Customers

• Handling inbound/outbound calls with a focus on managing customer collections, billing‑related queries, and follow‑up.
• Building rapport and responding to customer enquiries in an appropriate manner, offering personalized service with a “can‑do” attitude.
• Maintaining a professional, empathetic approach with every customer.

Cross‑Functional Collaboration

• Partner with other functions (e.g., Billing team) to resolve blockers.