Found Description
Overview
You are responsible for collections across certain entities. This position will report to the Collections Supervisor/Manager.
Responsibilities
- Manage nominated Debtor Accounts to maximise cash flow/minimise bad debts through the credit management system
- Keep over 90-day debt at a low and manageable level by applying the escalation process
- Recommend nonpaid accounts to the Collections Supervisor for escalation to external debt collectors
- Promptly investigate and address Billing Queries raised by clients and use the available tools to chase for resolutions from internal sources
- Liaise with various internal departments to investigate and resolve billing queries in line with agreed SLAs.
- Manage customer relationships to a very high standard, written communication, taking conference calls and F2F meetings as required
- Engage the wider business when chasing/escalation accounts to ensur...