Bilingual Workforce Solutions Specialist

Responsibilities

• First point of contact for employees with workplace concerns.
• Monitor various reporting methods and intakes.
• Conduct timely, impartial, and well‑documented investigations into all work‑related concerns, including but not limited to employee complaints, policy violations, conduct issues, and alleged noncompliance.
• Thoroughly documents all aspects of investigations, including intake, interviews, evidence review, factual findings, analysis, and conclusions.
• Owns assigned investigations and monitors case status and progress within the case management system.
• Interprets policies and procedures while working toward a resolution.
• Facilitates collaborative problem solving strategies to resolve complaints.
• Provides ongoing feedback to Manager II, Workforce Solutions and/or Senior Director, Workforce Solutions on issues.

Qualifications

• Bachelor’s degree in related field...