Found Description
Responsibilities
- Answer inbound calls and emails from customers who are currently traveling or who want to purchase or research travel, following standard procedures and scripts.
- Greet and converse with customers in a courteous, friendly, and professional manner.
- Effectively convert customer inquiries into sales.
- Use appropriate sales techniques to meet revenue and closing-rate targets.
- Research travel fares, destinations, options, and packages for customers.
- Read provided scripts verbatim while adhering to sales and quality standards.
- Accurately respond to general questions about travel and destinations.
- Provide information, recommendations, and options in a way that is accurate, meets customers’ needs, and encourages purchases.
- Accurately track and report call types and service issues.
- Promote and sell products or services.
- Solicit sales of new or additional servi...