Bilingual Technical Support Lead – Mentorship & Escalations

Tipalti is looking for a leader in Medellín, Colombia, to oversee the Technical Support team. This role will involve mentoring team members, managing their schedules, and ensuring prompt resolution of customer issues.

The ideal candidate must have a strong technical background and be bilingual in English and Spanish. They will drive customer-specific projects, improve processes, and interact with customers on high-priority issues. The company values inclusive teams and encourages diverse applicants.