Bilingual Technical Customer Service Representative - Advanced Coffee Machines

CSC Generation Enterprise (CSC) is an AI-enabled multi-brand platform that acquires and transforms retailers into profitable, digital-first, consumer-centric businesses. CSC's retail platform is purpose built around its core M&A strategy and drives alpha by encoding revenue growth, unit margin management, and other expert-level retail practices into automation and AI. CSC owns and operates more than 10 retail, eCommerce, and wholesale brands, including Sur La Table, Backcountry, and One Kings Lane.
**Position Summary**: Seattle Coffee Gear is seeking a motivated and knowledgeable Technical Customer Service Representative to join our dynamic team. In this role, you will provide expert support for customers using advanced coffee machines like Jura, Rocket, and other high-end espresso systems. As the first point of contact, you’ll troubleshoot technical issues, guide customers through solutions, and ensure a premium experience. If you are passionate about coffee, enjoy solving problems...