Found Description
As a Tech Support Specialist, you will be responsible to provide efficient, quality tech support to our customers. This is a frontline call Centre and chat role where you will troubleshoot technology, computer hardware and software related issues for external customers. You will recommend timely, intelligent service paths to customers. In this exciting role, you will be responsible for selling and sharing the value of services including services subscriptions.
Responsibilities
- Handle inbound and outbound contacts, delivering technical support services for external customers.
- Handle inbound remote connections, delivering technical support services for external customers.
- Assist customers in connecting to remote platform.
- Actively engage in service solutions sales, recommending company products and services.
- Check for payment and subscription validation in customer account and diagnose technical issues using systematic listen...