Bilingual Team Lead, Pension Administration

Lead a dedicated team as a Bilingual Consultant specializing in Pension Administration. This new position requires strong leadership and client-focused skills in a dynamic environment.
As the Team Lead, you will oversee daily operations, ensuring your team's high-quality service delivery. Success in this role requires expertise in coordinating tasks, managing schedules, and supporting complex pension matters, all while maintaining client satisfaction.
Key Responsibilities:
• Manage technician team activities and workflows
• Plan schedules based on workload and manage absences
• Ensure adherence to service level agreements and quality standards
• Monitor performance metrics and recommend corrective actions
• Handle complex client calls and support team with pension issues
Requirements:
• Proven experience in pension administration
• Customer service experience with call handling
• Proficient in MS Office Suite (Word, Excel, PowerPoint)
• Experience in...