Bilingual Support Role at CapIntel

Capitalize on your bilingual skills as a Technical Support Representative at CapIntel, assisting users of our wealth management platform in both French and English. You will enhance client experiences through effective problem resolution and support.
In this role, you’ll work closely with clients to address their inquiries about CapIntel's software, ensuring they receive timely assistance. Your resourcefulness will shine as you handle initial customer questions through Zendesk and collaborate with relevant internal teams for escalations. You'll be instrumental in training sessions while building up CapIntel's help resources.
Key Responsibilities:
• Respond to all front-line inquiries through Zendesk
• Escalate issues requiring deeper assistance
• Stay updated through regular product and service training
• Maintain records of interactions and feedback in Jira
• Assist in delivering training sessions to clients
Requirements:
• Fluent in both French and English,...