Bilingual Support Agent - Teladoc Health

Join Teladoc Health as a Bilingual Patient and Member Support Agent, focused on delivering exceptional service to patients. In this role, you'll engage with clients through various communication channels, ensuring their needs are met efficiently.
You will play an integral part in addressing inquiries via calls, emails, and chats, resolving issues, and providing essential information about services. With your adept communication skills, you will guide members through complex issues while managing crisis situations as they arise. Working with a supportive team, your ability to thrive amid competing priorities will shine.
Key Responsibilities:
• Respond to inbound inquiries via multiple channels
• Provide information about Teladoc Health services
• Manage crisis situations efficiently when required
• Collaborate effectively within a dynamic team
• Employ superior communication and organization skills
Requirements:
• Strong empathy towards patients and members