Found Description
Work Location Type
Hybrid
Contract Type
12 months contract for maternity leave replacement.
Position Summary
The Customer Service Centre Supervisor will lead a team of up to 15 team members and manages the day-to-day operations of the Customer Service Centre, including but not limited to driving workforce efficiencies, customer service, reporting, and performance management.
The Customer Service Centre Supervisor ensures engagement from the entire team and ensures that the team is ablemeetvarious challenges within their roles.
The Supervisor manages processes to ensure compliance with company policies/procedures along with continual processimprovementand The Supervisor must also ensure the timeliness, quality and effectiveness of all processes are met. Works within organization and cross functionally on various projects to drive Grainger’s strategies.
Job Responsibilities
- Responsible for the dir...
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