Bilingual Sr Solutions Integrator / Intégrateur de solutions principal

Bilingual (French and English) Sr Solutions Integrator– Solutions Support

The Sr Solutions Integrator is a client-facing role responsible for delivering advanced technical support for Ricoh solutions across Direct and Dealer Business channels. The primary responsibility is to ensure the stability, performance, and continuous improvement of deployed solutions.

This role requires deep expertise in assigned solutions and a strong ability to troubleshoot complex environments. The Sr Solutions Integrator is also expected to collaborate closely with implementation teams to ensure a seamless transition from delivery to post-sales support.

RESPONSIBILITIES

• Responsible for supporting pre-designed and custom solutions independently, requiring no oversight from team members.

• Act as the technical lead within the support desk, coordinating complex incident resolution and managing escalations involving multiple resources.