BILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)

Bilingual Customer Service Representative Supporting Commercial and Public Sector Clients

Seeking full‑time and part‑time bilingual customer service representatives to support inbound projects for a diverse range of clients. The role involves troubleshooting basic technical issues, building strong customer relationships, identifying needs, and promoting new products and services. Candidates should be natural problem solvers who strive to deliver excellent customer service and exceptional satisfaction.

Responsibilities

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Listen to customers, understand their needs, and resolve issues.
• Utilize systems and technology to complete account management tasks.
• Accurately document and process customer claims in appropriate systems.
• Follow all required scripts, policies, and procedures.
• Utilize knowledge base and training to ...