Bilingual Service Administrator - Raise (Quebec City)

Title

Bilingual Service Administrator – III (French) / Bilingual Service Administrator - II (English)

Location and Contract Details

Location: Québec, QC – Onsite

Hourly Rate: $32/h

Contract Length: 6 months

Responsibilities

• Acts as the first point of contact with customers either by phone or at the branch, establishing positive relationships with key customers.
• Assesses customers’ needs and gathers pertinent information.
• Creates basic work orders in the appropriate systems.
• Provides status updates to customers upon request.

Qualifications and Skills

• Effective communication – Develops and delivers multi‑mode communications that convey a clear understanding of the unique needs of different audiences.
• Conflict management – Handles conflict situations effectively, minimizing disruptions.
• Customer orientation – Builds robust customer relationships and de...