Bilingual Senior Manager, Fraud Detection

Lead a dynamic team in fraud detection at Bell as a Bilingual Senior Manager in Montreal. Focus on innovative fraud prevention across a collaborative, hybrid work environment.
Bell is seeking a Bilingual Senior Manager for Fraud Detection to oversee three managers and a unionized team. You will ensure quality investigations, monitor fraud trends, and promote accountability within the team. Deep telecommunications knowledge and experience in fraud prevention are critical for recommending process improvements and mitigating risks.
Key Responsibilities:
• Coach and guide team leaders in portfolio management
• Ensure consistent execution and alignment within the team
• Monitor operational data to prioritize and deploy resources
• Make confident decisions during fraud incidents or spikes
• Foster a culture of accountability and customer protection
Requirements:
• Bachelor’s degree in Management or equivalent
• Minimum 5 years in a security or anti-fraud environ...