Bilingual Senior IT Operations Specialist

Enhance IT operations at CMHC as a Bilingual Senior Specialist in Monitoring and Service Insights. Leverage strong analytical skills and incident management expertise in a hybrid work setting.
Join CMHC's Infrastructure and Operations team in this hybrid role based in Ottawa or Montreal. You will oversee incident management processes while utilizing enterprise monitoring tools like Dynatrace and ServiceNow. Your role involves identifying service degradation patterns and producing actionable service insights for operational improvement.
Key Responsibilities:
• Monitor IT service health across various platforms
• Analyze incident trends for service degradation
• Produce insights to support continuous improvement
• Configure and optimize ServiceNow dashboards and reports
• Support incident management with real-time insights
Requirements:
• Minimum 7 years in IT Operations/ITSM
• ITIL Foundation certification required
• Hands-on experience with ServiceNow I...