Bilingual Senior Analyst Operational Technology

Elevate operational support at Chartwell as a Bilingual Senior Analyst in Operational Technology. This role emphasizes a robust customer service approach while enhancing system efficiency.
Chartwell seeks a Senior Analyst to support ITS-governed Operational Technology systems. You will deliver technical and process support, maintaining a focus on minimal administrative burden for staff, enhancing care quality. Engaging with telecommunications, access control, and client safety systems will be part of your key responsibilities.
Key Responsibilities:
• Manage incidents and service requests promptly and accurately
• Support VoIP, PBX systems, and telecommunications infrastructure
• Coordinate with vendors for legacy systems support
• Identify opportunities for service and system improvements
• Provide technical guidance and mentorship to junior staff members
Requirements:
• Minimum 5–7 years relevant IT support experience
• Strong knowledge of Cisco CUCM, Ser...