Bilingual RTA & Workforce Operations Lead

Executel seeks a proactive bilingual Mid Level RTA & Workforce to oversee the daily operations of our automatic dialer system and lead uploads for a fast-paced sales floor. This mission-critical role requires real-time monitoring, quick problem-solving, and coordination with our telecom engineers and developers to keep systems running smoothly.

You will manage lead files, monitor dialer health, and serve as the first point of contact for technical issues, ensuring agents stay connected and