Bilingual Retention Specialist — Hybrid (Mexico City)

SpotOn, Inc in Mexico City is seeking a Retention Specialist to strengthen long-term client relationships and protect revenue. This role is key in providing support for at-risk clients, managing interactions through various channels, and achieving retention goals.

The ideal candidate will have 2-5 years of experience in customer success, strong bilingual communication skills, and a proactive mindset. The position offers a hybrid work schedule with opportunities for professional development.