Found Description
**RUI** is expanding its operations in Mexico City and is looking for **Bilingual Retention Experts** who are passionate about building strong customer relationships and delivering long‑term value.
**This is not just another job**.
As a Retention Expert, you will use analytical thinking, empathy, and effective communication to **strengthen customer loyalty, prevent churn, and enhance the customer experience** in a fast‑paced, professional environment.
**What We’re Looking For**
- 1+ years of retention or collections experience in a call center environment
- Strong conflict resolution and de-escalation skills
- Excellent written and verbal communication skills with a professional demeanor
- Advanced English proficiency
- Ability to multi-task effectively in a high-volume environment
- Ability to build genuine rapport with customers; empathetic and patient approach
**What We Offer**
- **Base salary range $19,000MXN - $21,000 MXN**:
- **Performance bonu...
**This is not just another job**.
As a Retention Expert, you will use analytical thinking, empathy, and effective communication to **strengthen customer loyalty, prevent churn, and enhance the customer experience** in a fast‑paced, professional environment.
**What We’re Looking For**
- 1+ years of retention or collections experience in a call center environment
- Strong conflict resolution and de-escalation skills
- Excellent written and verbal communication skills with a professional demeanor
- Advanced English proficiency
- Ability to multi-task effectively in a high-volume environment
- Ability to build genuine rapport with customers; empathetic and patient approach
**What We Offer**
- **Base salary range $19,000MXN - $21,000 MXN**:
- **Performance bonu...