Bilingual Policy Specialist in Halifax

Enhance customer satisfaction as a Bilingual Policy Specialist with Manulife in Halifax, Nova Scotia. This hybrid role emphasizes strong communication and analytical skills while addressing policy inquiries.
In this dynamic position, you'll manage sensitive customer issues and deliver clear solutions in both English and French. Your responsibilities include applying premium payments, facilitating policy changes, and meeting efficiency targets. This role is ideal for individuals passionate about customer service and problem-solving in a supportive environment.
Key Responsibilities:
• Address sensitive customer inquiries and ensure satisfaction
• Communicate resolutions to business areas effectively
• Identify client needs and provide tailored solutions
• Process premium payments and facilitate banking changes
• Conduct research to support policy adjustments
Requirements:
• Fully bilingual in French and English
• Exceptional verbal and written communication ...