Bilingual Member Experience Specialist (Future Opportunities) (Toronto)

Job Overview

We are a global pension plan partner serving in Toronto, London, New York, Singapore, Sydney and beyond. Our Member Experience Team seeks service-centric Member Experience Specialists to support members, employers, and retirees on inquiries about the OMERS Pension Plan.

Responsibilities

• Serve as the first point of contact for member calls and digital channel inquiries.
• Develop a deep understanding of OMERS pension‑plan administration to provide accurate, timely support.
• Exercise sound judgment and ensure information is relayed accurately and courteously.
• Handle a variety of inquiries, including escalation resolution.
• Analyze data to identify issues and work with appropriate teams to resolve them.
• Flexibly take on additional tasks, including assisting other teams as needed.
• Maintain productivity standards, service levels, and a high degree of member satisfaction.
• Identify proc...