Bilingual LATAM Customer Experience Leader

McGraw-Hill is seeking a Senior Manager of Customer Experience to lead a bilingual customer service operation in Mexico City. This role focuses on shaping how students and educators experience the company and requires strong leadership and operational excellence skills.

With over 8 years in customer service and a proven ability in managing performance metrics, the successful candidate will drive process improvements and lead high-performing teams.

The position offers a hybrid work model, blending in-office presence with flexibility.