Bilingual IT Service Desk Technician Role

Take on a pivotal role with Maplesoft Group as a Bilingual Service Desk Frontline Technician in Ottawa. This on-site position involves delivering bilingual IT support and ensuring seamless operations for federal clients.
In this critical function, you will handle both first and second-level support, assisting clients with hardware, software, and connectivity challenges. An advanced understanding of Microsoft tools and IT service management processes will enable you to provide efficient solutions while maintaining high customer satisfaction standards.
Key Responsibilities:
• Deliver remote support for desktop hardware and software
• Conduct installations for computers and peripherals
• Perform diagnosis for advanced technical issues
• Maintain robust documentation of incidents and resolutions
• Offer training and technical guidance to clientele
Requirements:
• College diploma or university degree in IT
• Four years of relevant IT experience required
• Th...