Bilingual IT Service Desk Agent - 1st Line Support

Oportun is seeking an IT Service Desk Agent to be the first point of contact for internal users needing technical support. You will troubleshoot Tier 1 issues across hardware, software, and network, logging incidents in ServiceNow and coordinating with Tier 2/3 teams for timely resolutions.

Role requires 1–3 years in IT support, strong customer service, and bilingual English/Spanish communication. You will handle rotating shifts and contribute to IT service excellence in a fast-paced environment.