Found Description
Join a dynamic team as a Bilingual IT Help Desk Specialist in Ottawa, with remote options post-training. Deliver timely technical assistance to a diverse client base.
In this role, you'll provide essential IT support by handling inbound requests and documenting issues accurately. With a focus on customer care, fluency in French and English is mandatory for effective communication. You'll work closely with product and support teams, contributing to a seamless client experience.
Key Responsibilities:
• Resolve IT incidents through inbound calls
• Document cases and adhere to incident management
• Collaborate with teams for timely issue resolution
• Provide clear and helpful guidance based on user feedback
• Handle 20 to 30 user contacts per day
Requirements:
• Minimum 1 year customer service experience
• Bilingual proficiency in French and English
• Reliability Security Clearance eligibility required
• Strong organizational and communication skills
...
In this role, you'll provide essential IT support by handling inbound requests and documenting issues accurately. With a focus on customer care, fluency in French and English is mandatory for effective communication. You'll work closely with product and support teams, contributing to a seamless client experience.
Key Responsibilities:
• Resolve IT incidents through inbound calls
• Document cases and adhere to incident management
• Collaborate with teams for timely issue resolution
• Provide clear and helpful guidance based on user feedback
• Handle 20 to 30 user contacts per day
Requirements:
• Minimum 1 year customer service experience
• Bilingual proficiency in French and English
• Reliability Security Clearance eligibility required
• Strong organizational and communication skills
...
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