Bilingual Intake Agent (Zapopan)

ADVANCED ENGLISH SKILLS REQUIRED - HIGHSCHOOL DIPLOMA OR EQUIVALENT REQUIRED.

This position provides high-quality telephonic support to potential new law firm/attorney customers through a legal intake process.

Responsibilities

• Receive intakes for legal situations from potential new clients via electronic or telephonic sources.
• Make multiple follow-up calls to potential new clients with the goal of making successful contact.
• Discuss their legal situation and prompt the intake contact to answer a series of questions to determine qualification for the legal intake.
• Send legal documents for signature to contacts and follow-up for signing.

Qualifications

• Previous experience in a direct customer contact position is preferred.
• Customer service orientation.
• Excellent written and verbal communication skills.
• Basic PC knowledge, working knowledge of Windows operating systems, inter...