Bilingual Incident Mgmt Engineer - Detection & Response

Amazon is looking for an Incident Management Engineer who is bilingual in Spanish and English, to manage large-scale incidents and drive complex customer escalations. Your role will involve proactive monitoring, critical incident management, and collaboration with internal teams to enhance customer experiences.

The ideal candidate will possess strong analytical skills, a proven track record in technical support, and the ability to communicate effectively with executives. The position requires flexibility, including potential weekend and holiday work.