Bilingual Implementation Manager at Manulife

Lead implementation efforts as a Bilingual Implementation Manager with Manulife in Montreal, Quebec. Support distribution partners and ensure client satisfaction during the entire implementation journey.
In this hybrid role reporting to the Director of Implementation & Training, you will provide pivotal support to distribution partners and various client groups. With at least five years of experience in Group Benefits, you will utilize your relationship management, negotiation, and project management skills. Strong analytical abilities are crucial for driving adoption of Manulife's digital tools and services, contributing to overall client experience.
Key Responsibilities:
• Support acquisition of new business through client meetings
• Primary contact during new issue implementation phases
• Facilitate all project team and client meetings
• Negotiate and track implementation tasks with internal teams
• Escalate project issues to senior management if necessary
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