Bilingual Healthcare QA Auditor — Spanish/English

Firstsource in Taguig, Philippines is seeking a detail-oriented bilingual Quality Auditor to join our healthcare support team. The role focuses on evaluating calls, chats, and emails to ensure accuracy, compliance with HIPAA, and alignment with internal standards.

You will provide feedback to agents, collaborate with training and operations, track quality metrics, and help drive process improvements while maintaining consistent scoring across the QA team.